Timber Nest is a UK-based online store specialising in handmade Garden & Outdoor Wood products. We focus exclusively on handmade wooden products designed for gardens and outdoor spaces.

Timber Nest is based in London, United Kingdom.

Address:
90 Montpelier Gardens
London E6 3JF
United Kingdom

We currently sell and deliver within the United Kingdom only. We do not currently offer international delivery.

Yes. Our products are handmade.

Because our products are made from natural wood, each item may have unique variations in colour, grain, texture and natural markings. These characteristics are part of the natural appearance of handmade wooden products.

Our products are designed for garden and outdoor spaces. Please refer to the individual product description for specific information about each product, including intended use and care instructions.

You can place an order directly through our website by selecting your product, adding it to your basket and completing the checkout process.

We accept major credit and debit cards through our secure online checkout. All prices are displayed in GBP (British Pounds).

Yes. After successfully placing an order, you will receive an order confirmation with your order details.

If you do not receive your confirmation email, please contact us:
contact@timbernest.co.uk

We currently deliver to United Kingdom addresses only.

Standard shipping is free for eligible UK orders.

Our standard order processing time is 1–2 business days.

Our standard order cut-off time is 5:00 PM.

The cut-off time is based on Greenwich Mean Time (London). Orders placed after the cut-off time may begin processing on the following business day.

Our estimated delivery timeframe is:

• Processing time: 1–2 business days
• Transit time: 2–5 business days
• Estimated total delivery time: 3–7 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including delivery network delays, severe weather or unexpected events.

Please contact us at:
contact@timbernest.co.uk

Please include your order number so we can review the delivery status and assist you.

Yes. We accept eligible returns within 30 days of delivery. Please contact Timber Nest before returning your product so we can provide the correct return instructions.

Yes. Timber Nest provides free returns for eligible products within our 30-day return period. Approved returns must follow the return instructions provided by Timber Nest.

Yes. Eligible change-of-mind returns are accepted within 30 days of delivery. The product must meet our return conditions, and Timber Nest will provide free return shipping for approved eligible returns.

To be eligible for a return, the product must be:

• Unused
• In new condition
• Returned with reasonable care
• Returned in its original packaging where reasonably possible

To request a return, contact:

Email: contact@timbernest.co.uk
Phone: +44 7737 134219

No. Timber Nest does not charge restocking fees for eligible returns.

If your product arrives damaged, faulty, defective or incorrect, please contact us as soon as possible.

Please provide your order number and photos where appropriate. We will review the issue and provide an appropriate solution.

Once an eligible returned product has been received and the return has been approved:

Refunds are processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Yes. Our 30-day return policy does not remove or restrict any statutory consumer rights you may have under UK law.

Timber Nest
90 Montpelier Gardens
London E6 3JF
United Kingdom

Email: contact@timbernest.co.uk

Phone: +44 7737 134219