Shipping policy

Last updated: 15 August 2026

At Timber Nest, we aim to provide a simple and reliable delivery service for customers throughout the United Kingdom. This Shipping Policy explains where we deliver, how orders are processed, our delivery timeframes, and our shipping charges.

1. About Timber Nest

Business Name: Timber Nest
Address: 90 Montpelier Gardens, London E6 3JF, United Kingdom
Email: contact@timbernest.co.uk
Phone: +44 7737 134219
Market: United Kingdom only
Currency: GBP

Timber Nest sells Garden & Outdoor Wood products to customers within the United Kingdom.

2. Shipping Area

We currently ship to United Kingdom addresses only.

Orders cannot currently be placed for delivery outside the United Kingdom.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

3. Shipping Cost

Standard shipping is free.

There is no additional standard shipping charge for eligible orders delivered within the United Kingdom.

Any applicable delivery charges, if introduced for a particular product or service in the future, will be clearly displayed before you complete your purchase.

4. Order Processing Time

Our standard order processing time is:

1–2 business days

Processing time is the time required to prepare your order before it is dispatched.

Orders are normally processed after successful payment confirmation.

5. Order Cut-Off Time

Our standard order cut-off time is:

5:00 PM

The cut-off time is based on:

Greenwich Mean Time (London)

Orders placed after the applicable 5:00 PM cut-off time may begin processing on the following business day.

6. Transit Time

After an order has been processed and dispatched, the estimated transit time is:

2–5 business days

Transit time refers to the time the shipment is in the delivery network after dispatch.

7. Estimated Total Delivery Time

Our estimated delivery timeframe is:

Order processing: 1–2 business days
Transit: 2–5 business days
Estimated total delivery: 3–7 business days

Delivery estimates are provided to help customers understand when they can reasonably expect their order.

Actual delivery times may vary depending on the delivery service, destination, weekends, public holidays and circumstances outside our reasonable control.

8. Business Days

Business days generally refer to Monday through Friday, excluding applicable UK public holidays.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

9. Order Confirmation

After placing an order, you will receive an order confirmation containing your order details.

Please review the information carefully and contact us as soon as possible if you notice an error in your delivery address or order information.

10. Dispatch

Once your order has completed processing, it will be prepared for dispatch using the delivery service selected or arranged by Timber Nest.

You may receive dispatch or delivery information where applicable.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please make sure that your:

Full name
House or building number
Street name
Town or city
Postcode
Any relevant delivery information

are correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at contact@timbernest.co.uk.

12. Delivery Delays

Although we aim to meet our estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

Delivery network delays
Severe weather
Transport disruption
Public holidays
Unexpected operational issues
Circumstances outside our reasonable control

If your order appears to be delayed, please contact us and we will review the delivery status and assist you where possible.

13. Missing Orders

If you believe your order has not arrived within the expected delivery timeframe, please contact us at:

Email: contact@timbernest.co.uk
Phone: +44 7737 134219

Please provide your order number so that we can locate your order and investigate the issue.

14. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

We recommend keeping the packaging and taking clear photographs of:

The damaged product
The outer packaging
Any visible shipping damage

This information may help us investigate the issue and provide an appropriate solution.

15. Delivery Problems

If a delivery cannot be completed because the delivery address is incorrect, incomplete or inaccessible, additional arrangements may be required.

Please contact Timber Nest promptly if you experience any delivery issue so that we can assist you.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations or applicable requirements.

When changes are made, the Last updated date at the top of this page will be updated.

17. Contact Us

If you have any questions about shipping or delivery, please contact us:

Timber Nest
90 Montpelier Gardens
London E6 3JF
United Kingdom