Terms of service
Last updated: 15 August 2026
Welcome to Timber Nest. These Terms of Service explain the rules and conditions that apply when you use our website and purchase products from us.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Timber Nest
Business Name: Timber Nest
Address: 90 Montpelier Gardens, London E6 3JF, United Kingdom
Email: contact@timbernest.co.uk
Phone: +44 7737 134219
Timber Nest is a UK-based online store specialising in handmade Garden & Outdoor Wood products.
We sell and deliver products within the United Kingdom only.
2. Website Use
You may use our website for lawful purposes only. You must not use our website in a way that may damage, disable, or interfere with the operation of the website.
We reserve the right to restrict access to our website where necessary to protect our services, customers, or business operations.
3. Products and Descriptions
We make every effort to ensure that product descriptions, images, prices, and information displayed on our website are accurate.
Because our products are handmade from natural wood, individual items may have natural variations in colour, grain, texture, and markings.
These natural characteristics are part of the appearance of real wood products and are not considered defects unless they affect the quality or functionality of the product.
4. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we will send an order confirmation email. A contract between you and Timber Nest is formed when we confirm acceptance of your order.
We reserve the right to cancel or refuse an order where necessary, including situations involving:
- Incorrect pricing or product information
- Suspected fraudulent activity
- Product availability issues
5. Pricing and Payment
All prices displayed on our website are shown in GBP (British Pounds).
Payment must be completed at checkout using the available payment methods provided on our website.
We accept major credit and debit cards through our secure online payment system.
6. Shipping and Delivery
We currently deliver within the United Kingdom only.
Estimated delivery times:
- Processing time: 1–2 business days
- Transit time: 2–5 business days
- Estimated total delivery time: 3–7 business days
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including delivery delays, severe weather, or unexpected events.
7. Returns and Refunds
Our Refund & Return Policy forms part of these Terms of Service.
We accept eligible returns within 30 days of delivery.
Timber Nest provides free returns for eligible products in accordance with our Refund & Return Policy.
Refunds are processed within:
7 business days after the returned product has been received and the return has been approved.
For full details, please review our Refund & Return Policy.
8. Statutory 14-Day Cancellation Right
In addition to our 30-day return policy, UK consumers may have a statutory right to cancel an online purchase within 14 days of receiving their goods under the Consumer Contracts Regulations 2013.
If you wish to exercise this statutory cancellation right, you must notify Timber Nest within 14 days of receiving your order. After notifying us, you generally have a further 14 days to return the goods.
This statutory right is separate from our voluntary 30-day return policy and does not affect your other legal rights.
9. Faulty or Incorrect Products
If you receive a product that is damaged, faulty, defective, incorrect, or significantly different from its description, please contact us as soon as possible.
We will review the issue and provide an appropriate solution in accordance with applicable UK consumer law.
10. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, belongs to Timber Nest or is used with permission.
You may not copy, reproduce, modify, or distribute website content without prior written permission.
11. Limitation of Liability
Nothing in these Terms of Service limits or excludes your legal rights as a consumer under UK law.
Timber Nest is not responsible for losses caused by events outside our reasonable control.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We collect and use customer information only as necessary to process orders, provide services, and communicate with customers.
13. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date.
14. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes relating to these Terms will be handled in accordance with applicable UK law.
15. Contact Us
Timber Nest
90 Montpelier Gardens
London E6 3JF
United Kingdom
Email: contact@timbernest.co.uk
Phone: +44 7737 134219