Payment Methods

Last updated: 15 August 2026

At Timber Nest, we aim to provide a simple and secure payment experience for customers purchasing our handmade Garden & Outdoor Wood products.

1. Accepted Payment Methods

We accept major credit and debit cards through our online checkout.

Available payment methods will be displayed at checkout before you complete your order.

All payments must be successfully authorised before an order can be processed.

2. Payment Currency

All prices on the Timber Nest website are displayed in:

British Pounds (GBP)

Payments are processed in GBP unless otherwise stated at checkout.

3. Secure Payments

Payment transactions are processed through secure payment processing services available through our online checkout.

For your security, Timber Nest will never ask you to send your full credit or debit card number, CVV/security code, PIN or other sensitive payment details by email, telephone or social media.

Please only enter payment information through the secure checkout provided on our website.

4. Payment Authorisation

When you place an order, your payment may need to be authorised by your card issuer or payment provider.

An order will normally begin processing after successful payment confirmation.

If a payment is declined or cannot be authorised, the order may not be processed until successful payment is received.

5. Payment Information

Timber Nest does not need to receive or store your full payment card details to process your order.

Payment information may be handled by the payment service provider used by our checkout.

For information about how personal information is handled, please see our Privacy Policy.

6. Order Confirmation

After a successful order, you will receive an order confirmation containing details of your purchase.

Please check your order information carefully and contact us as soon as possible if you believe any information is incorrect.

7. Refunds

Eligible refunds are processed according to our Refund & Return Policy.

Once an eligible return has been received and approved:

Refunds are processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

8. Payment Security

We take reasonable steps to protect payment-related information and use appropriate secure payment processing services.

However, no online payment or electronic transmission can be guaranteed to be completely secure.

If you notice any suspicious activity relating to your order or payment, please contact us immediately.

9. Contact Us

If you have any questions about payment methods or your order, please contact us:

Timber Nest
90 Montpelier Gardens
London E6 3JF
United Kingdom

Email: contact@timbernest.co.uk
Phone: +44 7737 134219