Privacy policy

Last updated: 15 August 2026

Timber Nest respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with Timber Nest.

We sell Garden & Outdoor Wood products to customers in the United Kingdom.

1. Who We Are

Business Name: Timber Nest
Business Address: 90 Montpelier Gardens, London E6 3JF, United Kingdom
Email: contact@timbernest.co.uk
Phone: +44 7737 134219
Website: timbernest.co.uk

For the purposes of applicable UK data protection law, Timber Nest is responsible for deciding how and why your personal information is processed in connection with our website and services.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with Timber Nest, we may collect the following information:

Information you provide to us

When you place an order, contact us, or use our website, this may include:

Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Payment and transaction information
Information you provide when contacting our customer service team
Any other information you voluntarily provide to us

We do not need to receive or store your full payment card details when payment is processed through our payment service providers.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visits
Basic information about how you interact with our website

Some of this information may be collected through cookies or similar technologies. More information about cookies will be provided in our Cookie Policy.

3. How We Use Your Information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

Process and confirm your order
Take and process payments
Prepare and dispatch your products
Deliver your order to the address you provide
Send order and delivery updates
Provide customer support
Handle returns, exchanges and refunds

Managing our website and business

We may use information to:

Operate and maintain our website
Improve our products and services
Prevent fraudulent or unauthorised transactions
Protect the security of our website and customers
Maintain appropriate business and transaction records
Comply with legal and regulatory obligations

Communications and marketing

Where permitted by law and where required, with your consent, we may use your contact information to send information about our products, services or promotions.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

4. Our Lawful Bases for Using Personal Information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the purpose, we may rely on the following lawful bases:

Contract

We may process your information when it is necessary to enter into or perform a contract with you, such as processing your order, taking payment, delivering your products and handling returns or refunds.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax, regulatory or other legal requirements.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.

This may include operating and improving our website, preventing fraud, maintaining website security and managing customer relationships.

Consent

Where consent is required by law, we will ask for your consent before carrying out the relevant processing. You may withdraw your consent at any time.

5. Payment Information

Payments made through our website are processed using payment services available through our checkout.

Payment providers may collect and process payment information necessary to complete your transaction.

Timber Nest does not require you to provide your full payment card details directly to us by email, telephone or other unsecured methods.

We accept major credit and debit card payment methods available at checkout.

6. Sharing Your Information

We may share personal information with trusted third parties where this is necessary to operate our business and provide our services.

These may include:

Ecommerce and website service providers
Payment service providers
Delivery and courier companies
IT and technical service providers
Customer service providers
Fraud prevention and security providers
Professional advisers where necessary
Government authorities, regulators or law enforcement where required by law

We only share information where there is a legitimate reason to do so and, where required, appropriate contractual and security measures are used.

We do not sell your personal information to third parties.

7. Delivery Information

When you place an order, we may provide the information necessary to deliver your purchase to our delivery or courier service providers.

This may include your:

Name
Delivery address
Telephone number
Email address
Order details

This information is used to deliver your order and, where applicable, provide delivery updates.

8. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information depends on the type of information and why we need it.

For example, information relating to orders and transactions may need to be retained for longer periods to meet accounting, tax, legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your information
The right to request restriction of processing
The right to object to certain processing
The right to data portability in applicable circumstances
The right to withdraw consent where processing is based on consent

These rights are not absolute and certain legal conditions or exemptions may apply.

To exercise your rights, please contact:

Email: contact@timbernest.co.uk
Phone: +44 7737 134219
Address: 90 Montpelier Gardens, London E6 3JF, United Kingdom

We may need to verify your identity before completing certain requests.

12. Marketing Communications

If you receive marketing communications from Timber Nest, you can choose to stop receiving them at any time.

You can unsubscribe using the unsubscribe link included in marketing emails or contact us directly at:

contact@timbernest.co.uk

We will continue to send essential transactional communications when necessary, such as information relating to your orders, payments, delivery, returns or refunds.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support marketing or advertising activities.

Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.

For more information, please see our Cookie Policy.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

If you follow a third-party link, that website will have its own privacy practices and policies. Timber Nest is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Children's Information

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information and you believe we should remove it, please contact us at:

contact@timbernest.co.uk

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

We recommend checking this page periodically to stay informed about how we protect your information.

17. Complaints

If you have concerns about how Timber Nest uses your personal information, please contact us first so that we can try to resolve your concern.

Timber Nest
90 Montpelier Gardens
London E6 3JF
United Kingdom

Email: contact@timbernest.co.uk
Phone: +44 7737 134219

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

You can find information about the ICO and how to make a complaint on the ICO's official website.